btv4dPrivacy Policy

This page describes what we collect when you use btv4d and how we keep that data protected. We take your privacy seriously and maintain transparent practices about how your personal information, payment details, and account activity are handled across our platform.

Our privacy practices comply with applicable data-protection laws in the jurisdictions where btv4d operates. We do not sell your data to third parties without your explicit consent. This policy explains your rights, our obligations, and how you can contact us if you have questions or concerns about your information.

What Data We Collect on btv4d

Personal identification information

When you create a btv4d account, we collect your full legal name, email address, phone number, and date of birth. This information is required for account creation and identity verification. During your first withdrawal request, we ask for additional identification — a copy of your ID (passport, national ID card, or driver's licence) and a selfie taken at the time of verification. We use this data to confirm your identity (Know Your Customer, or KYC compliance), prevent fraud, and ensure you are accessing our service from a jurisdiction where we are legally permitted to operate.

Address and location data

We collect your residential address during account setup. This helps us verify your location and confirm that you are accessing btv4d from a jurisdiction where our service is available. We may also collect approximate location data from your device (if you grant permission) to detect unusual login activity or prevent account takeover. We do not track your precise location in real time on btv4d, nor do we sell your location data.

Payment and banking information

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we collect transaction records including the amount, date, and payment method. We do not store your e-wallet password or banking credentials. Your payment processor (your e-wallet app or bank) handles authentication; we only receive confirmation that the transaction completed. For withdrawals, we store the account details you provide (e.g., your mobile banking account number) so we can process your payout requests.

Gaming activity and account history

We collect detailed logs of your gaming activity on btv4d: every sportsbook bet (including match, odds, and stake), every slot spin (symbols and payout), every live-dealer game session, and every balance change. This data helps us detect unusual patterns, prevent fraud, and resolve disputes. Your account dashboard shows your complete transaction and activity history. We retain this data for at least 90 days for compliance and dispute resolution; older records may be archived or deleted according to our retention policy.

Device and technical information

When you access btv4d, we collect technical data: your device type (Android phone, iPhone, desktop), operating system version, browser type, IP address, and session duration. We use this to deliver the platform, detect security threats, and improve performance. We may also log which pages you visit on btv4d and how long you spend on each page to understand user behaviour and identify technical issues. This data is associated with your account to help our support team debug problems.

Cookies and tracking

btv4d uses cookies (small files stored on your device) to keep you logged in, remember your preferences, and prevent fraud. We use session cookies (deleted when you log out) and persistent cookies (which last longer). We do not use third-party cookies for targeted advertising; our cookies are functional only. If you disable cookies in your browser, some btv4d features may not work correctly. We do not use pixel tags or beacons to track you outside our platform.

How We Use Your Data and Your Rights on btv4d

How we use your information

We use the data we collect on btv4d for the following purposes:

• 1
  Account operationPurpose 1

  Creating and managing your btv4d account, processing deposits and withdrawals, and verifying your identity.

• 2
  Fraud preventionPurpose 2

  Detecting suspicious activity, protecting your account from unauthorised access, and complying with anti-money-laundering regulations.

• 3
  Customer supportPurpose 3

  Responding to your enquiries, resolving disputes, and improving our service based on user feedback.

• 4
  Platform improvementPurpose 4

  Analysing usage patterns, identifying technical issues, and developing new features across our sportsbook, live-dealer, slots, and esports offerings.

• 5
  Legal compliancePurpose 5

  Complying with applicable laws, regulations, and legal requests from authorities in jurisdictions where btv4d operates.

Third-party processors and data sharing

We share your data with trusted third parties only when necessary to operate btv4d:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet providers and mobile banking, local payment, online payment, e-wallet banks receive your transaction details to process deposits and withdrawals.
• KYC verification providers: We may use third-party identity-verification services to confirm your ID during account verification.
• Hosting and data providers: Our servers may sit outside your jurisdiction (in Singapore, the United States, or other regions). Your data is encrypted and subject to contractual data-protection agreements with our hosting providers.
• Law enforcement: We may disclose information to authorities if required by law, court order, or to protect our legal rights.

We do not sell your data to advertisers, data brokers, or marketing firms. We do not share your gaming activity with unrelated third parties.

Data retention and deletion

We retain your data on btv4d for as long as necessary to operate your account and comply with legal obligations. After you close your account, we keep certain records (account history, transaction logs) for at least 7 years to comply with anti-money-laundering and tax regulations. Personal identification data (ID copy, selfie) may be retained for 5 years after account closure. You can request deletion of non-essential data anytime by contacting support, though we may retain information required by law.

Security measures on btv4d

We employ industry-standard security practices: SSL/TLS encryption for data in transit, encrypted storage for sensitive data at rest, regular security audits, and intrusion-detection systems. Our team members access your data only when necessary and under strict confidentiality agreements. However, no security system is perfect — if you suspect unauthorised access to your btv4d account, change your password immediately and contact our support team.

International data transfers and jurisdiction

Your btv4d data may be transferred to and processed in countries outside Indonesia, including Singapore, the United States, or the European Union. These transfers comply with applicable data-protection laws and are protected by encryption and contractual safeguards. By using btv4d, you consent to these transfers.

Contact us about privacy

If you have questions about how we handle your data on btv4d, want to exercise your rights, or suspect a privacy breach, contact our support team via email or live chat on our platform. We respond to privacy enquiries within 10 business days. You can also contact us if you have concerns about our data practices in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta.

Policy changes

We may update this privacy policy to reflect changes in our practices or applicable laws. We will notify you of material changes via email or by posting a notice on btv4d. Your continued use of the platform after updates means you accept the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.